FAQ

Q. How do I make a reservation at Jellystone Park™?

A. Go to our Reservations page and fill out our online reservation form. Or, you can call 262-835-2565.


Q. What is your reservation deposit policy?

A. Reservations must be paid in full at the time you make the reservation.


Q. How do I get there?

A.You can find an interactive map our directions page. Jellystone Park™, Caledonia is located off Hwy 38 between Racine and Milwaukee. From I-94, take Exit 326, 7 Mile Rd. Go east for about two miles until you reach the stoplight at Hwy 38. Go left (north), and you will find us waiting for you about ¼ mile up on the right hand side. Your great vacation has begun.


Q. What is your cancellation policy?

A. Sites: You may cancel your reservation up to two weeks prior to your arrival date and receive a full refund, minus a $20 bookkeeping fee. There will be no refund if you cancel less than fourteen days before your arrival date. Cabins: You may cancel your reservation up to 30 days prior to your arrival date to receive a full refund, minus a $20 bookkeeping fee. If we are able to RE-BOOK that cabin (if cancellation is made between 15 and 30 days prior to arrival date) you will receive a full refund less a $20 bookkeeping fee. There will be no refund if you cancel less than thirty days before your arrival date.


Q. Do you have free internet access?

A. We do have wireless capabilities for our guests to access the internet. At any given time, WiFi can be accessed by using our “Large Pavilion” to log on to the internet.* You may OR may not be able to access the internet directly from your campsite. Because we do not have a charge for this service, we do not provide any technical support at all.

*Weather, or other circumstances beyond our control, may cause internet to be inaccessible for an unknown period of time.


Q. What is the per person fee?

A. Here at Jellystone Park™, we want everyone to have a lot of fun. For your family’s enjoyment we have a Jumping Pillow, Mini Golf, Laser Tag and our awesome Water Zone, which has an activity pool, Water Wars, Yogi’s Picnic Splash and a new big waterslide. The per person  fee gives you unlimited access to all of these fun activities. The Per Person Fee pricing can be found under the Rates section.


Q. Do you have golf carts to rent?

A. Yes we do. We have a limited number, so we strongly suggest you reserve one when you make your camping reservation so you are not disappointed when you arrive.  A golf cart can only be pre-reserved if it is reserved for the entire length of your stay.  The golf cart rental fee must be paid in full at the time of the reservation.  You must reserve a golf cart by phone:  262-835-2565.


Q. Can we bring our own golf cart, ATV, scooter or hoverboards?

A. We welcome electric scooters, but do not allow campers to bring in golf carts, ATV’s, mini bikes, hoverboards or motorized scooters. We will be happy to rent you one of our Golf Carts. All electric kids’ cars for children 9 and under should be left at home.


Q. How old do you have to be to rent a golf cart?

A. To rent a golf cart you must be 21 years of age and have a valid driver's license and a major credit card. The renter is responsible for the cart at all times and must sign a contract agreeing to all terms, including leaving a credit card imprint for any damages. All drivers must be at least 18, and carry a valid driver’s license. We have a large number of children here and safety is a high priority with us. We expect any drivers to operate our golf carts responsibly. Any dangerous driving will result in the cart being taken back and no refund will be given.


Q. How old do you have to be to rent a site?

A. A person must be 21 to rent a site. All persons staying on the site must be 21 or with a parent or legal guardian.


Q. Do you have seasonal sites?

A. We have a limited number of seasonal sites. The season runs from mid-May to mid-October. Those seasonals who sign up for the following year are able to leave their camping units on site for no additional charge. The immediate family will have access to all of our amenities. Up to two guests at any given time may also use our amenities free of charge. Electricity and water is metered and billed, usually two times a summer. Please contact a reservationist for the cost of renting a seasonal site.


Q. Can I get a large group discount?

A. For those who book 20 sites or more, we will offer a discounted rate on most weekdays and on some off season weekends based on availability and advanced reservations.


Q. Do you have rules about pets?

A. We are happy to have well behaved family pets at Jellystone Park™. And, of course, polite campers would never let their animals make noise at night that would keep their neighbors awake. Please keep your pet leashed at all times while staying at Jellystone Park™.  Starting in 2015 we will be starting a 2 dog maximum rule per campsite. We also have 3 pet friendly Cabin Rentals; a Boo Boo™ Basic Cabin (B82), a Cindy Bear™ Cozy Cabin (C9), and a Yogi Bear™ Deluxe Cabin (Y62) that can be rented for an additional fee per stay(maximum of 2 dogs).


Q. How many people are permitted on a campsite?

A. All of our sites are set up for one family per site which includes parents and their immediate children (no more than two adults allowed per site). The maximum amount of people allowed on a site is 6.


Q. Does your park enforce a quiet time?

A. Yes, we do enforce quiet time hours at our park. Weekdays our quiet time is between 10:00PM-8:00AM and on Weekends it is from 11:00PM-8:00AM. Voices or any other sounds may not carry beyond your site. All children are to be at their campsites during this time as well. The objective of our policies is to provide a peaceful and secure atmosphere for all of our campers.


Q. Do infants count as part of the head count for overnight stays on a site or cabin?

A. Yes infants do count as part of the head count maximum on sites and cabins. For example if you reserved a Boo Boo™ Basic Cabin and had 2 adults, 4 older children plus an infant we would not be able to permit this, as this cabin only accommodates up to a maximum of 6 people.


Q.Are cabin/site numbers assigned for reservations?

A.You may pay a $15 cabin locking fee or $5 site locking fee to request a specific site/cabin; requests are guaranteed unless something is physically wrong with the requested cabin/site that makes it unrentable. If you do not have a paid cabin/site request, you will not know your exact cabin/site number until check in.


 

Q.When do the water facilities open and close for the season?

A.The Activity Pool, Picnic Splash, 2 large waterslides and Water Wars open the Friday of Memorial Day Weekend and are open daily for the season through Labor Day. After Labor Day the activity pool is open for September weekends only as weather permits (Picnic Splash, 2 large waterslides and Water Wars close for the season late afternoon on Labor Day). If weather becomes too cold for functional operations, the pool will shut down for the season. Final hours will be posted on the Activity Schedule for your reservation date.